Welcome to the California Commission on Aging Website
The California Commission on Aging (CCoA) was established in 1973 by the Burton Act. It was confirmed in the original Older Californians Act of 1980 and reconfirmed in the Mello-Granlund Older Californians Act of 1996. It is comprised of 25 commissioners; 19 appointed by the Governor, 3 appointed by the Speaker of the Assembly, and 3 by the Senate Rules Committee. All Commissioners serve three year terms as volunteers.
The Commission serves as "the principal advocate in the state on behalf of older individuals, including, but not limited to, advisory participation in the consideration of all legislation and regulations made by state and federal departments and agencies relating to programs and services that affect older individuals." As such it is the principal advisory body to the Governor, State Legislature, and State, Federal and local departments and agencies on issues affecting older individuals in order to ensure a quality of life for older Californians so they may live with dignity in their chosen environment.
New Online Health Plan Complaint Form Makes it Easier for Californians to Resolve Health Plan Disputes
The California Department of Managed Health Care (DMHC) recently launched a new secure, easy-to-use online form to allow Californians to file complaints regarding their health plan more quickly and easily from any computer. The new online form is available in both English and Spanish and enables consumers to request an external review of a health plan's denial of a medical service or treatment. Previously, health plan enrollees had to submit the required forms and paperwork via mail or fax.
DMHC receives and resolves approximately 4,000 complaints about health plans annually. Issues range from access to care, claims, enrollment, benefits or coordination of care. Additionally, the DMHC annually administers approximately 1,700 Independent Medical Reviews of health plan denials of service. These reviews are conducted by independent doctors not affiliated with the health plan. The complaint form can be found at: www.dmhc.ca.gov/dmhc_consumer/pc/pc_forms.aspx.
CCoA Offers Stakeholder Input on Rural Coordinated Care Initiative Roll-Out
Reccomendations from an informational briefing sponsored by the CCoA and the California Collaborative for Long-Term Services and Supports were submitted in July to the Department of Health Care Services 28 County Managed Care Expansion Workgroup. The comments of providers, consumers and other stakeholders from the June briefing are summarized in the new report Rural California: Examining the Transition to Managed Care.